Data controller :
The company responsible for processing your data under this privacy policy is :
TIASO
SIREN NUMBER: 659835433
Registered office: Chemin du bois rond 69720 Saint Bonnet de Mure
E-mail address: contact[@]tiaso.com
Telephone: 0033160214460
Registered in the Lyon Trade and Companies Register
At TIASO, we recognize the importance of protecting your personal information and are committed to handling it responsibly and in accordance with data protection laws.
The purpose of this privacy policy is to regulate all aspects relating to the processing of the data of the various users who browse or provide their personal data via the various forms located on the website. The French version of this document governs the relationship with TIASO. This translation is provided for information purposes only and has no legal value. The French version of this document shall prevail and the English version shall not modify it in any way. The French version is available from the Politique de confidentialité.
Personal data :
Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose, we collect the personal data that the user communicates to us: first name, surname, e-mail, telephone, postal address, town, etc., as well as any data that you voluntarily provide to us through one of the social networks on which you are registered. In this case, confidentiality will depend on the configuration set up by the user, as well as on the terms and conditions of the social network itself.
Visiting the site does not imply that the user is required to provide any personal data. However, in the event that they are provided, the data will be processed in a lawful manner, subject at all times to the principles and rights set out in the RGPD 2016/679 of April 27, 2016 and Law n°78-17 of January 6, 1978 relating to data processing, files and freedoms.
Purpose, duration and legitimacy of processing :
The data provided by the user will be processed by us for the following purposes:
- To respond to the user’s request or query via the contact form located on the website. We collect and process the user’s personal data in order to process and manage the request made via the form. We will keep this data for the time necessary to respond to your request and for the period required by law, with a minimum of 3 years.
The basis for the legitimacy of data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke consent at any time without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
- To send TIASO product newsletters and bulletins. With the user’s consent, we collect and process their personal data in order to send them information about our products and services. We will keep this data as long as the user does not revoke his consent to its processing and for the period established by law, with a minimum of 3 years.
The basis for the legitimacy of data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the web. The user has the right to revoke consent at any time without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
- To improve your browsing experience on the website. We will keep this data as long as the user does not revoke his consent to its processing by deleting the cookies and for the period established by law with a minimum of 3 years.
The basis of legitimacy for improving the user’s experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke consent at any time without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
- Manage the “Customer Service” chat service offered on our website for any questions about our services/products. In order to constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These files are deleted once they have been evaluated and have reached the end of the period set by law, with a minimum duration of 3 years.
The legitimacy basis for improving your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke consent at any time without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
Transfer or disclosure of personal data and international transfers
Your data will not be communicated or transferred to third parties, except in the event of a legal obligation or if suppliers linked to the RESPONSIBLE AUTHORITY act as data processors.
Our servers are located in the European Union, and we generally use service providers that are also located in the European Economic Area or in countries that have been declared as offering an adequate level of protection.
If we need to use external service providers that require the transfer of personal data outside the European Union or to countries that have not been declared with an adequate level of protection, we will ensure the security and legitimacy of the processing of your data through adequacy decisions, standard clauses, binding corporate rules, exemptions or any other instrument approved by the supervisory authority that provides adequate safeguards for the implementation of the international data transfer.
Data update
In order for us to keep your personal data up to date, it is important that you inform us of any changes to your data, otherwise we cannot be held responsible for its accuracy.
The user guarantees the veracity of the personal data provided, guaranteeing that all information provided corresponds to the actual situation, and that it is up to date and accurate, being obliged to communicate any changes.
Third-party data
If the user provides third-party data to TIASO for any purpose whatsoever, he guarantees that he has obtained such data lawfully, that he has previously informed the parties concerned, obtaining their consent to communicate it, and that the information provided is accurate and truthful.
Mandatory nature of information requested
All our forms include an asterisk (*) for mandatory data. If the user does not fill in these fields, or does not check the box to accept the privacy policy, the information will not be sent.
Use of passwords
To access the Private Area, the USER must “log in” and include the e-mail address and password generated in the registration form in accordance with the rules of complexity established at any time on the website.
Users are responsible for the safekeeping and confidentiality of the usernames and/or passwords they have chosen when registering, and undertake not to transfer their use to third parties, nor to allow access to them to outsiders.
Likewise, the user will be obliged to immediately notify the RESPONSIBLE PARTY of any event allowing the abusive use of identifiers and/or passwords, such as theft, loss or unauthorized access thereto, in order to proceed with their immediate cancellation.
Rights of persons concerned
You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data processed. You have the right to update them and to request the rectification of inaccurate data or to request their deletion when the data is not necessary for the purposes for which it was collected. You may request the restriction of the processing of your data and object to the processing of your data by revoking your consent, as well as exercise your right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at Chemin du bois rond 69720 Saint Bonnet de Mure. E-mail: marketing@tiaso.com.
If you feel that your rights have not been duly taken into account, you have the right to lodge a complaint with the supervisory authority in your country (CNIL in France).
Data processing for minors
Any person who provides data via the forms on this website and agrees to its processing declares that he/she is over 14 years of age. Access to and use of the portal by minors under this age is prohibited. If, at any time, the RESPONSIBLE PARTY detects that a minor under the age of 14 has provided personal data, we will proceed with their deletion. Similarly, parents or guardians may, in all cases, contact TIASO to block the access account of minors for whom they are responsible and who have registered by falsifying their identity.
Social networking
Tools such as Facebook, Twitter, Instagram, etc. or other social networks are designed to give visibility and dissemination to the activities carried out by our organization. These tools store personal data on the servers of the respective services and are governed by their own privacy policies. It is advisable to examine and read the terms of use and privacy policy of the social network at the time of registration, taking into account the different configuration options with regard to the degree of privacy of the user’s profile on the social network.
Likewise, the RESPONSIBLE PARTY reserves the right to remove from its social networks any information published by third parties that violates the law, incites to do so or contains messages undermining the dignity of persons or institutions. It also reserves the right to block or denounce the profile of the author of such messages.
Cookie processing
A cookie is a small file that is downloaded and stored on the user’s computer when they access a website. Cookies enable the website, among other things, to store and retrieve information about the user’s browsing habits or computer and, depending on the information they contain and the way the user uses his or her computer, they can be used to recognize the user.
Users can prevent the generation of cookies by selecting the appropriate option in their browser software. You can find out more by reading our cookie policy.
Last update : 07/04/2023